Frequently Asked Questions.

Quickly find answers to the most common questions.

FAQs for Hosts

A one off setup fee is charged to cover things like photography, listing copy, property guide collation and printing etc. Our ongoing management fee is charged at a percentage (15-18%) of the guest rent, which means that we only get paid when you do! This incentive based commission means that we work extra hard to get you higher yielding and a higher number of bookings so we all benefit. Cleaning fees are charged to the guest to ensure the guests are not paying more than they need to for longer bookings if it were included and owners are not out of pocket.

Our fees includes a huge range of services, many of which you can find here. We also include the rental and laundry of hotel quality linen using a professional laundry service. You don’t have to worry about expensive upfront costs of purchasing additional linen as it's all taken care of.

Call us and we will arrange an interview to discuss how Beyond a Room can work for you.

By having Beyond a Room manage your property you can enjoy the holiday that you're on or the life that you live and feel comfortable knowing your property is in good hands. We make every effort to responsibly make bookings, manage arrivals and departures, clean and process payments.

We are a locally run, privately owned company operating out of Melbourne, Australia. We have a wealth of knowledge and over 10 years of experience travelling the world using sites similar to Airbnb and have taken it upon ourselves to create something truly unique that supplies the diverse need of the travel market.

Yes! We are the first holiday rental management company that allows you to have your property managed while you are travelling overseas. There have been countless successful experiences on airbnb and stayz of people renting their homes while they travel, but have had trouble accepting and managing multiple bookings. This is where we come in! Now you can make money while you travel! Call us for your free initial consultation.

Yes! If you own a holiday home in Victoria, we may be able to offer you great rates for managing your property for the times you don't use it! Call us for your free initial consultation.

Yes! The laws in Victoria don't require any special permits or licences in most cases to rent your property short term (less than 90 days). Just think, you could be receiving $300 per night instead of $300 per week!?Call us to find out more.

We have strict guidelines for who we accept to your property and have many years experience doing so. You may also wish to set minimum booking requirements for your property which we will discuss with you in the interview.

Approximately two weeks, depending on the availability of yourself and your property for interview, inspection photography and special requirements.

Special requirements may be additional procedures that we may have to do before renting your accommodation to guests. For example some properties that require registration with city council as prescribed accommodation, a process that can take several weeks to complete.

FAQs for Guests

Bookings can be made through our booking page or by calling our office on 03 9028 7977. We accept most credit cards, bank transfer and PayPal.

Call us using the details listed in the arrival confirmation email or on the contact information listed on our contact page. We are available 24/7 for emergencies, just follow the menu to be directed to the right area.

You will be charged for the replacement cost of the keys, remotes and or access tags so please try not to lose them! We have spare copies and can arrange a temporary set and access to the property at your expense.

Key collection is from our office in the city next to Southern Cross Station during business hours and special arrangements will be made outside these times. If arriving from the airport, we recommend catching the Skybus airport transfer to Southern Cross Station and we can direct you from our office to the home you've booked. If meeting at the office is going to be a problem for you, just get in touch and we can make other arrangements.

We are located at 601 Little Collins St, Melbourne (very close to Southern Cross station). There is a glass door to the left of the big garage door with a sign next to it saying 'Beyond a Room'. Press '04' on the keypad next to the door and we can buzz you in!

Our standard check in/out times are 3:00pm and 10:00am respectively.

You will be provided with instructions by email for what to do with the keys when you checkout. As a general rule, they are to be locked inside the home but just don't forget to take your car out of the garage first if your home has parking.

Although we have a standard check in/out time, we do our best to be flexible with arrivals and departures - please contact us directly to let us know what your needs are. If you check out late without confirming it with us we may need to charge you a fee as it disrupts our cleaning schedule. We also have a luggage-storage service if you want to leave your bags with us so you can wander the city on your arrival/departure day.

Security deposits are refunded up to 7 days after you have checked out, unless otherwise specified by external providers or there is a problem and deductions need to be made. You will always be notified if any adjustments are made to your security deposit.

In the case of an emergency requiring Police, Ambulance or Fire-brigade you should always dial 000 and seek relevant assistance. If you need our assistance urgently but it's not a life threatening situation you can call our office on 03 9028 7977 and if it's after hours, press number '2' on the phone menu to be directed to our 24/7 emergency line.

It's super easy – just pop your info into this contact form and we will get in touch with more information and the next steps!